Best Optometrists near me in Little Elm, TX
2 Optometrists near me in Little Elm, TX – map location, contacts, real reviews, rating. Eye examinations, a wide selection of lenses and eyeglass frames from the world's leading manufacturers.
Amanda Fry | Rating: 5 | Eyes on Little Elm
Extremely enjoyable experience. Would recommend to anyone in the area. Dr. Hoover is very thorough and kind. Top notch equipment and care. John and assisting staff are extremely friendly and knowledgeable as well. Everything was run so efficiently, from the very first phone call I made, to insurance details, to the pick up of my glasses. The clinic is modern and beautifully designed. My glasses are the best prescription I've had by far. Please check this place out!
Ruby Pasco | Rating: 5 | Eyes on Little Elm
Highly recommend Eyes on Little Elm. Dr. K Hoover is knowledgeable and has the latest equipment to treat your eyes and give you exactly what yo need. No guessing. The team cares and you feel as though you are walking into your friends home.
Allison Bowen | Rating: 2 | Eyes on Little Elm
Really liked Dr. Hoover and her husband John is nice. However when I started having a problem with the vision in my right eye, and called to discuss my options, the fellow who answered didn’t know how to answer my questions (I have vision insurance) and he obviously wasn’t going to put John on the phone to help me. So he took a message. Fine, I thought I’d get a call back later that day or the next day. It was a week later, 8/25, when I realized I was never called back. Felt like it was kinda important as my prescription glasses, the right eye has started getting blurry, affecting my driving. All aspects I left with the message. So I had to call back, only to be kept from talking to someone with more experience in the business, again. At the time, this was a newer employee, and I understand training them to handle issues, but this guy wasn’t helping me and I didn’t trust him to leave another message. Especially since my first message went undelivered or perhaps ignored. It’s ok though. I’ll just wait till my insurance rolls back around for coverage and I’ll find another eye doctor. They come a dime a dozen. Almost forgot! Turns out my daughters eyeglass prescription isn’t the best either, she just didn’t know to tell me until I was talking about this at the dinner table one night. Lastly, looks like I have been blocked from the business’ Facebook page somehow. I can’t access it on a search. This is after I left a review there too. So much for customer review transparency.
Deepak Shivva | Rating: 5 | Little Elm Eye Care
Myself and my family have been visiting Little Elm Eye Care for more than 7 years and we are always treated perfectly. Hands down the best service you can ever get. Dr. Bert and his staff are top notch. Dr. Bert is thorough and very detail oriented. I am so glad I chose Little Elm Eye Care. Couldn’t be any happier. I highly recommend Little Elm Eye Care.
Kristina Grueser | Rating: 1 | Little Elm Eye Care
Refused to run/explain insurance for benefits prior to 1 week out from the appointment. Unsure as to why I would book if I am not made aware of costs. Edit: To the owner who so abrasively responded to my original post above. Hello. I appreciate your timely, although lacking in professionalism, response. I am aware of all the things you said below. I had done my due diligence prior to calling your office and was aware of what my benefits SHOULD have been, even though you assume I had not. However, as I am sure you know and possibly have experienced yourself, sometimes reading the benefits online and/or speaking to insurance representatives is not the same as speaking to the office of service. There are many times hidden/additional fees that a medical office of any kind will tack on or things that an insurance company may not, for whatever reason, relay. I frankly, do not have the time to reschedule at multiple offices as my family, to no fault of your own, is on quite the time crunch. Perhaps it would behoove you, in the future, to attempt to give the benefit of a doubt to your customers whether to attempt to retain business, or at the very least not deter future business as people read these reviews and your responses. By understanding where one is coming from, as opposed to assuming that all of your customers, or prospective customers, are incompetent or lazy, would encourage business in your favor. I am disheartened at the lack of hospitality and customer service from both your receptionist and a business owner such as yourself in such a small town. From all of your responses to other reviews, I see this is the norm. It is, in fact, your office's job to negotiate and communicate benefits, fees, and copays in advance. The fact that you do not believe so, tells me I made a very good decision to take my business elsewhere. I did schedule with another office that was very hospitable, had fabulous customer service, and was very understanding to our unusual situation. I will be taking my large family there and letting everyone I know just how professional and helpful they have been. Good luck to you, as well, in your future endeavors. I wish you well.