O'Rourke Vision Care

Just got home from this office and very angry and displeased. My husband and I both had appointments, and wrote the incorrect time in our calendar by 20 minutes off for the one appointment. We were 15 minutes late for the first appointment, and were told one of us could not be seen because we were late. The office receptionist was not kind to us at all; very rude. There were no other patient's in the waiting room...not a one, and no other patient's even arrived to the office for their appointment until 40 minutes after we got there. Office staff were all sitting in a back room; not busy! We have been going to this office for years. When I called to tell them why we would not be back. I was told Dr. O'Rourke's policy is he will not see patients if they are 20 minutes or more late. We were 15 minutes late. Really!? Very bad patient/customer service. Do not recommend this office...no grace periods given. I have never wrote a bad review before this one; this is how disappointed and angry I am. Very disappointed Lynn Holzemer

Mediocre experience. The front office staff and optometrist I saw were friendly and professional. The exam seemed thorough. The selection of frames was limited...while they seemed to have a number of frames, most looked exactly like the next, so really not a lot of variety. Frames also seemed expensive compared to other places. My biggest complaint was the lack of clarity around my insurance, assumptions on what I wanted for my lens, and no explanation about different types of progressive lenses. This all led to a confusing and inconvenient experience following the exam. Didn't hate the place, but also didn't love it.

Sharon and her team are great. My kids were happy and comfortable during their exams and had fun getting to pick from the wide selection of frames. They were actually excited about getting glasses! And the new office is beautiful and easy to get to.