Pearle Vision

I am thoroughly impressed! This was by far the most pleasant experience I have had getting an eye exam and picking out new frames for glasses. Dr. Pacheco is very professional, knowledgeable and kind. I can't recommend her enough. She really put me at ease. I always get very nervous during my eye exams, but not today. Shannon helped me to choose my new frames and was very easy to understand when she was telling me about my lens options. The selection of frames is very nice. I also appreciate how clean and well kept the clinic and retail area are. Everyone there made me feel welcome, and appreciated. I am not used to being given as much courtesy as I was today. I will be a repeat customer for sure. Thank you again.

Buyer beware! Myself and family have been here several times before with more or less decent service, and while optometrists attached to glasses stores have always been a bit of a hard sell proposition, they’ve never gone this far. With their implementation of an “eye exam with glasses purchase only” policy they’ve definitely lost my family’s business, I just wish they would’ve mentioned it beforehand so I didn’t have to waste my time coming in. Apparently my insurance’s $120 for a 15 minute eye appointment isn’t worth their time. I’d highly recommend you take your business where it’s appreciated.

This practice engages in predatory behavior and I would not return nor recommend it to anyone. I scheduled and received an exam in October 2020, after having difficulty finding an optometrist with appointment openings. The exam itself was fine, though I was compelled to receive and pay for digital retinal imaging in order to receive standard prescriptions for lenses, with no ocular or systemic health concerns. Following my exam, I did not receive copies of my prescriptions for glasses or contacts. Per Federal Trade Commission legal requirements, eye doctors _must_ provide patients a copy of their prescription -- whether they ask or not. I later had to call, and then physically return to the practice in order to receive my prescriptions. This is an illegal practice, and seems designed to force patients to purchase lenses through the practice. When attempting to order contact lenses online recently using a 2-year prescription, I received conflicting and confusing information from Pearle Vision representatives. I was first told that my 2-year prescription was valid, and it was the online lens company that had likely denied the order (as many only accept 1-year prescriptions, apparently?). After confirming with the online lens company that the prescription denial had come from Pearle Vision, I again spoke with a Pearle Vision representative who told me that their computer system must've "glitched" and provided a 2-year date rather than a 1-year date on my print-out. I was advised that my prescription was actually valid for only 1 year. It seems unlikely that the first representative would not think anything is odd about a 2-year prescription if in fact the prescribing doctor never gives out such prescriptions.