Dr Courtney Chavez OD

I was called day before appt to reschedule because Dr. Chavez had a family emergency, which was totally understandable. However, when I showed up to the rescheduled appointment a couple weeks later, I was told to reschedule again. I was waiting outside for them to reopen after their lunch. I saw Dr. Chavez enter the office humming to herself. She didn't acknowledge me. A couple minutes later a receptionist came out of the office and told me that unfortunately the Doctor was "fighting an eye infection, that she just can't shake." She told me to reschedule. I said, "again?" I also let her know I would've appreciated a call, maybe before their lunch, so that I didn't have to drive down, as I don't live close by. Not to mention, missing work for the appt. I was not rude, because I know the receptionist is just the messenger, but I was obviously not thrilled to hear the news. Overall, pretty unprofessional of the doctor. She knew how she felt before her lunch and could have easily called me. She also knew I was already there, maybe she could have tried to see one last patient. She looked fine... she was humming happily when she walked in. My family will be going elsewhere from now on.

I showed up early for my appointment…one week early! The office staff was kind and accommodating, and was able to fit me in. The total exam, including fitting and payment, was less than 40 minutes! I felt extremely comfortable throughout the entire exam!

I have now been seen here twice and have had great experiences here both time. I feel very comfortable asking questions and everyone I've worked with has been friendly and professional. Dr. Chavez was also super great with my 7 yo. I also really like being able schedule online.