Best Optometrists near me in Westwood, MA
1 Optometrists near me in Westwood, MA – map location, contacts, real reviews, rating. Eye examinations, a wide selection of lenses and eyeglass frames from the world's leading manufacturers.
Kerlinda Andrews Wilson | Rating: 5 | Visionworks University Station
I had my appointment today (12.7.22), it went smoothly. I didn’t bring my insurance card but they were able to find the information from my last visit. Which was super helpful! The eye exam was nice, the doctor was patient with me. Lastly when it came to picking out a frame, they had a decent selection to choose from. I found one I really liked. I know there’s a few negative comments about them but there’s new staff and they’ve improved their service. I’ll be back next year! Thank you Shaunna for your help!
Mahajah | Rating: 2 | Visionworks University Station
I visited here with one of my friends and when I tell you I normally never write reviews but I had to for this location. Once you step inside the store you are greeted with the loudest aggressive voice screaming at you to put on a mask. Not only that but for the eye exam the tests they have you do are not covered by your insurance and are not necessary. They trick you into doing the test and then after that tell you that insurance does not cover it and it has nothing to do with your prescription. Recently, my friend lost her glasses and went back to pay full price for a replacement (typically takes 2 weeks). It's been 6 weeks and she still has not received the glasses. She's visited the store a couple times and finally the man with the aggressive voice said that he doesn't even know what he's supposed to do in that situation. He said "I'm the pretty one here I don't have a brain. I don't know what to tell you." Horrible customer service. I do have to say that the others helped to try and find the order in the system and were very sweet and accommodating although they didn't have an answer. Their excuse was they were moving platforms which is understandable. My friend recently told me that she's going back to the store and I will update based on her experience what happens.
Lee Valintine | Rating: 1 | Visionworks University Station
The way the so called “apprentice optometrist” at the front desk is talking to people is unacceptable - he does not deserve a job and a paycheck! He is rude, miserable and makes very inappropriate hand gesture sending grownups customers to places as he would send a 5 year old to his corner for being naughty. He also rolled his eyes multiple times for me not filling out a form online, even after me apologizing. He raised his voice in front of my children. He is disrespectful to another human being, himself and the place he works and get his paycheck from. And judging by the previous reviews, looks like this wasn’t just me or just today. I left and chose to speak up for myself and not pay a cent to this business because they chose to keep him there with that attitude. I will never go back there. Wasted my afternoon but felt good not staying to be verbally abused by someone who doesn’t understand the concept of “people’s business” which he chose to make a living out of it. Shame on you!