Best Optometrists near me in Malden, MA
6 Optometrists near me in Malden, MA – map location, contacts, real reviews, rating. Eye examinations, a wide selection of lenses and eyeglass frames from the world's leading manufacturers.
Matthew Duggan | Rating: 5 | InVisionBoston, PC
I went here for the first time that I have been checked for getting glasses since my far vision has started to get blurry. The place is well put together and run well. I found them to be thorough, professional and courteous and I was happy that I went. About two weeks after I got my glasses I unfortunately leaned on them and one of the lenses popped off and wouldn't go back in the half frames. I took them there and they fixed them in under an hour for free. I recommend this place!
Brenda F | Rating: 5 | InVisionBoston, PC
Very nice staff and convenient area for myself. My brother recommended this place to me. I also referred my father here and he had a great visit as well. They are great at communicating and make you feel very comfortable asking questions!
Simon “Sim” | Rating: 1 | Visionworks Town Line Plaza
My daughter and I went in the store. An a senior staff came to give out the covid safety guidelines to try out the frame. My daughter followed the guidelines to try the frames. When she was done the selection, two staffs were serving a customer each. Two other staffs at front desk were serving one customer while another staff was wandering around. My daughter was patiently waiting at the front desk. When the customer left the front desk, No One bother to ask her even though 2 staffs at front desk weren't servicing anyone. The wandering staff walked by front desk and passed by my daughter and talked to someone else. I walked up to her and told her that we had our selection. She told me to go back. Not a way to treat customer with 3 nothing-todo staffs(looked like no one wanted to serve us). I told her that "Should we leave?" "Should we go(I pointed at door)?" Then she began to explain. A staff stood next to frontdesk staff said the front desk was pulling out my insurance before they could serve us. That's a lie. The front desk didn't know our name, insurer's info. What was she pulling out(in fact, she was doing other thing)? Nothing. After giving her our insurer's info, she printed out a copy but she didn't know what to do except asking us to have seat. We waited. Later the staff came. She didn't need that printout. She simply pulled the insurance info out of computer. This was their customer service. I should check the reviews before walking into the store. One last thing, they had sign for 50% off. When I asked, it was only for no insurance customer. It meant they charged full price on customer with insurance. No wonder our insurance premium went up every so often. Btw, there was a senior staff who was nice and friendly.
Anand Shankar | Rating: 5 | Visionworks Town Line Plaza
We had a prescription and decided to step in to buy some glasses. Staff is extremely pleasant and knowledgeable. Rachel was amazing, helpful and very well versed on the system. She made sure we got a good package on 3 different glasses and took care of the whole process quickly and effectively. Very happy with their work and cleanliness of the store.
Divyam Shroff | Rating: 1 | InVisionBoston, PC
Stay away from this place. I decided to get my lenses replaced for 2 frames, they said the whole process would take 2 weeks and they’d let me know once the frames are ready. It took them 5 weeks to get them ready and one of the 2 frames had a chip on brand new lenses which hadn’t even checked. The replacement took another 4 weeks and after multiple follow up calls and visits to this store, I was able finally able to pick my 2nd frame 9 weeks later. They do not inform you when the frames are ready for pickup and blame it on their system (“the text didn’t go due to system issues” - they told me this thrice in the last 2 months). Also, they are very unclear and rude if asked whether they’d be available at the store at a certain time just before closing. I called in advance to ensure they’d be open at 5.30pm on a thursday since the place is quite a drive for me. They gave me a rude and irrelevant answer, “do you have gps on your phone? Please check and arrive accordingly”. Recommend finding another store with more customer friendly service that would save you time and not cause unnecessary frustration.